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Go to the shop#Frequently asked questions
FAQs are available on the woodartzone.com website to provide concise answers to common customer questions about the types of art offered, benefits of the products, return policy, and care instructions.
What is preserved moss?
Preserved moss is a type of moss that has been treated in a way to extend its lifespan and preserve its natural color and appearance.
How long does preserved moss last?
The lifespan of preserved moss depends on the preservation method used and how it is cared for. Dried and pressed moss may last may last for several decades.
Can preserved moss be watered?
No, preserved moss should not be watered as it is designed to be low-maintenance.
Watering preserved moss may cause it to become discolored or damaged.
Can preserved moss be placed outdoors?
Preserved moss is sensitive to light and heat and may fade or discolor if exposed to direct sunlight or high temperatures. It is best to keep preserved moss in a shaded cool area.
Do you offer custom sizing options?
Absolutely! We are happy to work with you to create a product that meets your specific size requirements.
How long does it take for home delivery?
We use Fedex and DHL to send most of our UK orders.Hizlikargola Express reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does it take for home delivery?
We use Fedex and DHL to ship most of our orders within the UK. Deliveries for handmade products are delivered to your address within 1-3 business days for EU countries and 2-5 business days for other countries after the cargo is released.
What courier do you use for deliveries?
We use Fedex, UPS and DHL to send most of our UK orders.Hizli Kargola Express reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain woodartzone.com to your safe senders list.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the sensitivity of some parts, we take extra care in the delivery of the product. These may include body panels and bulky items. All products are packaged to be delivered to your address online.
Can I collect from a local store?
We do not offer reservation services, but we do offer collection services. This is available on the checkout page. Please note that if the product is out of stock, you cannot place an order.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
